Please read this information carefully. By accessing this
website you confirm that you have understood and agree to be bound
by the following terms and conditions. This website and the
information provided on it are for the use of permanent residents
of the United Kingdom only (for the purposes of this website United
Kingdom excludes the Channel Islands).
Jurisdiction
PruHealth controls and operates this website from the United
Kingdom and the information delivered via the website is deemed to
have been delivered in the United Kingdom. PruHealth makes no
representation that the material contained in its website is
appropriate or available for use outside the United Kingdom and is
not soliciting any business from outside the United Kingdom.
This website is not directed to any person in any jurisdiction
where (by reason of that person's nationality, residence or
otherwise) the publication or availability of this website is
prohibited. Persons to whom such restrictions apply must not access
this website. If you choose to access this site from outside the
United Kingdom you are solely responsible for compliance with local
laws.
This website and any transaction effected through it are
governed by English law and the English courts shall have exclusive
jurisdiction in any legal proceedings.
Terms and Conditions of Use
The information contained in this website is general in nature
and is intended for use solely as an educational aid. The
information is intended to supplement where appropriate and in no
way substitute the expertise and judgement of your physician,
pharmacist or other healthcare professional. You are advised that
decisions regarding the diagnosis and treatment of a medical
condition, including decisions regarding drug therapy, are complex
medical decisions requiring the independent and informed judgement
of your appropriate healthcare professional. All specific questions
regarding the treatment and care of a medical condition should be
posed to your own professional healthcare provider.
To the extent permitted by law, Prudential Health Services
Limited shall not be responsible for any loss or damage occasioned
by the use of the information presented here for any reason and
howsoever arising.
Prudential Health Services Limited, its suppliers,
subcontractors, licensees and sub-licensees are not responsible for
any decisions you may make resulting from the use of the
information including, but in no way limited to, your choosing to
seek, or not to seek, professional medical care or your choosing or
not choosing specific treatment. You hereby waive any claim you may
have or acquire against Prudential Health Services Limited and
indemnify and hold Prudential Health Services Limited harmless from
any claims, lawsuits, proceedings, costs, special, incidental,
consequential or indirect damages, including damages for loss of
profits, loss of business or downtime arising out of or relating to
your use of the information.
The views expressed on this website are not necessarily those of
Prudential Health Services Limited, or its agents, nor are the
products advertised herein necessarily covered as benefits in terms
of the rules of the PruHealth Private Medical Insurance Policy, or
PruProtect Policy nor are they necessarily endorsed by Prudential
Health Limited, Prudential Health Insurance Limited or Prudential
Health Services Limited. Whilst we endeavour to ensure the accuracy
of the information, neither Prudential Health Services Limited, nor
any of its staff or its agents will be held responsible for any
omissions or errors, or for any misfortune, injury or damages which
may arise therefore.
Prudential Health Services Limited does not in any manner
endorse, assume responsibility for, or recommend the use of any
drug or treatment method described on this website. This website
contains content provided by third parties and Prudential Health
Services Limited is merely a distributor, and not publisher, of
such content. The information available on this website is provided
with no warranty, whether express or implied. Prudential Health
Services Limited makes no representation about the suitability of
this information and content for any purpose whatsoever.
Nothing contained on this website in these terms and conditions
shall operate to exclude liability for death/and or personal injury
caused by the negligence of Prudential Health Services Limited, its
suppliers, subcontractors, licensees and sub-licensees.
As a registered user of Prudential Health Services Limited's
website, you will receive all communications via e-mail. Should you
wish not to receive communications via e-mail from Prudential
Health Services Limited, you may change the way you receive your
communication on the website, or you may phone our contact
centre.
All elements of Prudential Health Services Limited's website,
including, but not limited to, the general design and the imagery,
are protected by trade restrictions, copyright, moral rights,
trademark and other intellectual property rights. Unless explicitly
permitted under this or another agreement with Prudential Health
Services Limited or one of its subsidiaries, no portion or element
of this website or its content may be copied or retransmitted via
any means. This website, its content and all related rights shall
remain the exclusive property of Prudential Health Services Limited
or its licensors unless otherwise expressly agreed. Any
unauthorised use, alteration or dissemination of information on
this website is prohibited. Should a user breach the terms of this
clause then Prudential Health Services Limited will have the right
to claim damages which shall include the right to claim special,
incidental, consequential or indirect damages. Prudential Health
Services Limited will also be entitled to claim for loss of profits
and loss of business and shall be entitled to recover legal
costs.
No warranty is given as to the freedom of this website from
errors, defects, viruses, malicious programmes or macros. Links
from this website exist for information only and Prudential Health
Services Limited accepts no responsibility or liability for the
information contained on any such site. The existence of a link to
another website does not imply or express endorsement of its
provider, product or services by Prudential Health Services
Limited. Links to this website are not permitted without the prior
written consent of Prudential Health Services Limited.
What to do if you're not happy about a product or service
We aim to provide excellent products and service at all times.
If you feel you have cause to complain, in the first instance a
staff member at our Administration Office will deal with the
problem and will try to provide a quick and satisfactory conclusion
for you.
We hope you never need to complain, but if you do please write
to us at:
PruHealth Customer Services
Stirling
FK9 4UE
Copies of our Complaint Handling Procedures are also available
at this address.
You can also call us on 0800 096 6322.
If you are not satisfied with our response, you may then take
your complaint to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Alternatively, phone the service centre on 0800 023 4567. Calls
to this number are normally free for people ringing from a "fixed
line" phone - but charges may apply if you call from a mobile
phone. Using it does not affect your legal rights.