Please read this information carefully. By accessing this
website you confirm that you have understood and agree to be bound
by the following terms and conditions. This website and the
information provided on it are for the use of permanent residents
of the United Kingdom only (for the purposes of this website United
Kingdom excludes the Channel Islands).
Jurisdiction
PruHealth controls and operates this website from the United
Kingdom and the information delivered via the website is deemed to
have been delivered in the United Kingdom. PruHealth makes no
representation that the material contained in its website is
appropriate or available for use outside the United Kingdom and is
not soliciting any business from outside the United Kingdom.
This website is not directed to any person in any jurisdiction
where (by reason of that person's nationality, residence or
otherwise) the publication or availability of this website is
prohibited. Persons to whom such restrictions apply must not access
this website. If you choose to access this site from outside the
United Kingdom you are solely responsible for compliance with local
laws.
This website and any transaction effected through it are
governed by English law and the English courts shall have exclusive
jurisdiction in any legal proceedings.
Terms and Conditions of Use
The information contained in this website is general in nature
and does not constitute an offer of private medical insurance. Any
medical, health, fitness or other similar information is intended
for use solely as an educational aid. The information is intended
to supplement where appropriate and in no way substitute the
expertise and judgment of your physician, pharmacist or other
healthcare professional. You are advised that decisions regarding
the diagnosis and treatment of a medical condition, including
decisions regarding drug therapy, are complex medical decisions
requiring the independent and informed judgement of your
appropriate healthcare professional. All specific questions
regarding the treatment and care of a medical condition should be
posed to your own professional healthcare provider.
To the extent permitted by law, PruHealth shall not be
responsible for any loss or damage occasioned by the use of the
information presented here for any reason and howsoever
arising.
PruHealth, its suppliers, subcontractors, licensees and
sub-licensees are not responsible for any decisions you may make
resulting from the use of the information including, but in no way
limited to, your choosing to seek, or not to seek, professional
medical care or your choosing or not choosing specific treatment.
You hereby waive any claim you may have or acquire against
PruHealth and indemnify and hold PruHealth harmless from any
claims, lawsuits, proceedings, costs, special, incidental,
consequential or indirect damages, including damages for loss of
profits, loss of business or downtime of this website arising out
of or relating to your use of the information.
The views expressed on this website are not necessarily those of
PruHealth, or its agents, nor are the products advertised herein
necessarily covered as benefits in terms of the rules of the
PruHealth Private Medical Insurance Policy, nor are they
necessarily endorsed by PruHealth. Whilst we endeavour to ensure
the accuracy of the information, neither PruHealth, nor any of its
staff or its agents will be held responsible for any omissions or
errors, or for any misfortune, injury or damages which may arise
therefore, PruHealth does not in any manner endorse, assume
responsibility for, or recommend the use of any drug or treatment
method described on this website. This website contains content
provided by third parties of which PruHealth is merely a
distributor, and not publisher, of such content. The information
available on this website is provided with no warranty, whether
express or implied. PruHealth makes no representation about the
suitability of this information and content for any purpose
whatsoever.
Nothing contained on this website in these terms and conditions
shall operate to exclude liability for death/and or personal injury
caused by the negligence of PruHealth, its suppliers,
subcontractors, licensees and sub-licensees.
As a registered user of PruHealth's website, you will receive
all communications via e-mail. Should you wish not to receive
communications via e-mail from PruHealth, you may change the way
you receive your communication by contacting our service centre on
0845 080 1800.
All elements of PruHealth's website, including, but not limited
to, the general design and the imagery, are protected by trade
restrictions, copyright, moral rights, trademark and other laws
relating to intellectual property rights. Except if explicitly
permitted under this or another agreement with PruHealth or one of
its subsidiaries, no portion or element of this website or its
content may be copied or retransmitted via any means. This website,
its content and all related rights shall remain the exclusive
property of PruHealth or its licensors unless otherwise expressly
agreed. Any unauthorised use, alteration or dissemination of
information on this website is prohibited. Should a user breach the
terms of this term then PruHealth will have the right to claim
damages which claim shall include the right to claim special,
incidental, consequential or indirect damages. PruHealth will also
be entitled to claim for loss of profits and loss of business and
shall be entitled to recover legal costs on a scale as between
attorney and own client.
No warranty is given as to the freedom of this website from
errors, defects, viruses, malicious programmes or macros. Links
from this website exist for information only and PruHealth accepts
no responsibility or liability for the information contained on any
such site. The existence of a link to another website does not
imply or express endorsement of its provider, product or services
by PruHealth. Links to this website are not permitted without the
prior written consent of PruHealth.
What to do if you're not happy about a product or service
We aim to provide excellent products and service at all times.
If you feel you have cause to complain, in the first instance a
staff member at our Administration Office will deal with the
problem and will try to provide a quick and satisfactory conclusion
for you.
We hope you never need to complain, but if you do please write
to us at:
PruHealth Customer Services
Stirling
FK9 4UE
Copies of our Complaint Handling Procedures are also available
at this address.
You can also call us on 0800 096 6322.
If you are not satisfied with our response, you may then take
your complaint to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Alternatively, phone the service centre on 0845 080 1800. This
is a free service. Using it does not affect your legal rights.