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Submitting your invoices

Important information

PruHealth currently operates with two different sets of policy numbers, both of which have a specific address for processing.

Policy Number format

Billing Address

Contact Number

Policy / Card numbers have same first 7 digits

Policy number 80XXXXX / Card number 80XXXXX

PruHealth, Craigforth, Stirling, FK9 4UE

0800 092 9400

Policy number is a letter or number followed by 8 digits

Policy number A/XXXXXXXX or 4/XXXXXXXX

PruHealth, PO Box 28837, Edinburgh, EH15 1WP

0845 602 8803

If you are uncertain about how to invoice or have any questions, please contact us at cons_helpline@pruhealth.co.uk.

Electronic Billing - Healthcode

Healthcode is the UK's trusted provider of secure online billing to the private healthcare market. It processes invoices to the value of £2.5 billion each year for virtually every private UK hospital and medical insurer.

ePractice manager, a web-based management system incorporates ePractice biller Plus, Healthcode's electronic billing service that links with private hospitals and medical insurers across the UK, directly and securely.

Benefits of electronic billing:

  • Validation of invoices to insurers pre-delivery advice of data anomalies at the time of submission
  • Avoidance of potential loss in transit and during postal delays
  • Secure transmission of sensitive information
  • Faster payment from insurers accepting bills electronically - improve cash flow
  • Savings in administration time and cost


For more information and to register for electronic billing, please visit www.healthcode.co.uk or call 01784 263 150.

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