Contact Us

For a quote from PruHealth for you or your company please call > 0800 779 955

To progress a new business application with PruHealth please call > 0845 602 3461

Alternatively please contact your broker

Calls may be recorded/monitored to help improve customer service. Call charges may vary.

Before a claim can proceed, your GP needs to refer you for further treatment. While speaking with your GP, please obtain the following information as you'll need it when you call us to register your claim: 

• Details of your condition, diagnosis and intended treatment, if known.
• Full Name and address of your GP.
• Full names and addresses of both the consultant or other healthcare provider where you'll be seen. 

Once you’ve got a referral you’ll need to register your claim and check you’re covered. You can make a claim online 24 hours a day, 7 days a week on the Member Zone. It’s secure, will only take a few minutes and we’ll aim to get back to you by midday on the next working day. Once your claim’s approved we’ll send you an authorisation letter. You should take this letter to your appointment to show you’re covered.

You can also register your claim by calling us on the number on your membership card or Certificate of Insurance.


Our Customer Services Team are here from 8am to 7pm Monday to Friday, and from 9am to 1pm on Saturdays. Outside of these hours, your call will be answered but unfortunately we won't be able to authorise your claim.

For policies purchased before 1st March 2011

Personal, Business or Corporate Healthcare policies purchased direct from PruHealth, formerly Standard Life Healthcare please call > 0845 602 4848

Personal, Business or Corporate Healthcare policies purchased through an intermediary or broker please call > 0845 071 0100

For policies purchased after 1st March 2011

Personal, Business or Corporate Healthcare policies purchased directly from PruHealth please call > 0845 075 1114

For Personal, Business or Corporate Healthcare policies purchased through an intermediary or broker please call > 0845 075 1113

Core, Value, Select, Essential Plus or Comprehensive  

If you or your company have a PruHealth Core, Value, Select, Essential Plus or Comprehensive policies please log in to access a range of self service functions and retrieve the contact details relating to your specific plan.

Alternatively if you do not have your log in details please call > 0800 092 7333

Thinking of cancelling

If you are thinking of cancelling your PruHealth policy please call > 0845 6023351

We hope you never need to complain, but if you do please write to us at:

PruHealth Customer Services
Stirling
FK9 4UE

Copies of our complaint handling procedures are also available at this address.

You can also phone us using your customer helpline number, found on your membership card.

If you are not satisfied with our response, you may then be eligible to take your complaint to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Alternatively, phone the service on 0845 080 1800

The member may have a right to compensation if PruHealth or another authority decides that the member has bought cover in which the information provided by PruHealth was incorrect or misleading and resulted in financial loss. Please contact PruHealth's Customer Services Centre on 0800 092 7333 for more information.

If PruHealth is unable to meet its financial obligations in full the policyholder or members may be entitled to help from the Financial Services Compensation Scheme. The limit applicable for an eligible claimant is 90% of the claim.

Further information is available by contacting them at:

Financial Services

Compensation Scheme
7th Floor, Lloyds Chambers
Portsoken Street
London E1 8BN

Telephone: 020 7892 7300 or 0800 678 1100

Email: enquires@fscs.org.uk

Website: http://www.fscs.org.uk/

General, quotes and servicing enquiries please call > 0845 602 3461

Agency and commissions please call > 0845 279 8863

Tel: 0800 092 9400 (Monday to Friday 8am - 6pm. Excluding public holidays)

Fax: 0800 096 4222

If your health and wellbeing company would like to become a Vitality partner, please send your proposition to:

PruHealth
New Partners
20 Gracechurch Street
c/o 2 George Yard
London
EC3V 9DH